Frequently asked questions

Categories

• About registering on napoleon-games.be

  • How to register on Napoleon Sports & Casino?
  • At what age can I start playing for money?
  • I forgot my password, what should I do?
  • Do I have to pay to register?
  • How do I permanently close my account?
  • How can I receive my welcome-bonus?

• Payments and your account on napoleon-games.be

  • Napoleon Games offers you the opportunity to make payments by different methods:
  • When can I collect my winnings?
  • Will the money be actually validated?
  • How long will it take to receive my money?
  • How will the payout take place?
  • When do I play for real money?
  • Can I transfer money onto a card with an invalid bank card?
  • What is the maximum amount I can withdraw?
  • How will I see the pay-out in my account overview?

• About withdrawing money I've won on napoleon-games.be

  • How much tax do I need to pay on my profits?
  • What are the different payment modules on Napoleon Sports & Casino ?
  • How can I add money to my account ?
  • How long will it take to receive my money ?
  • Are there limits in charging your at Napoleon Sports & Casino?
  • Can I cancel a withdraw ?

• My safety on napoleon-games.be

  • I'm afraid that I'm becoming addicted, what should I do?
  • Are the transactions secure?
  • Do I get a warning if I have lost a lot of money?
  • Do I need to pay for the SMS authentication?
  • 
I wish to obtain more information about the gambling legislation, who can I address?
  • What is a player token?
  • Can I protect my account against abuse of other people ?
  • Why should I use sms security?
  • Where can I find more information on the use of my personal data?

• Computer requirements

  • What are the minimum requirements to be able to play on Napoleon Sports & Casino?

• Technical issues during game play

  • What happens when the game crashes?
  • I get an error 2007, what can I do?

• Other

  • Will there be more games in the future?

• About Live Sports Betting

  • What do the amounts below the odds indicate?
  • What does ‘cash in’ mean?
  • How do I place a Live Bet?
  • What is ‘live betting?’
  • When do I get my winnings on a live bet?

• About Live streaming

  • What is the delay of the stream?
  • Do I need to pay for live streaming?
  • What are the system requirements?
  • What do I do if my download has "Timed Out"?
  • Why can I not watch some events that are scheduled to be streamed?

• General terms of Sports Betting

  • Booking Points
  • Correct score
  • What is ‘Double Chance’?
  • Fantasy Match
  • What does ‘HT/FT or Half Time / Full Time’ mean?
  • What is ‘handicap betting’?
  • Head to head
  • What is a 1 X 2-bet?
  • What is ‘Even / Odd’?
  • What is ‘Outright’?
  • What does O/U or ‘Over/Under’ mean?
  • What is a 'DnB' or Draw no Bet-bet?
  • What does ‘result betting or correct score’ mean?

• About Sports Betting

  • I placed a bet by accident. What can I do?
  • What is a banker?
  • How do I place a bet?
  • What happens if a match is halted or cancelled?
  • What if I cannot find a particular odd posted or match on the website?
  • What are single, combination and system bets?
  • What are the wager limits of the bets?
  • When are my bets paid out?
  • Bets declared invalid.

• Bonus

  • Can I use promotions, coupons, etc.?
  • How long is my bonus valid?
  • Can I use my free bet on online games or live casino?
  • Can I make real money from my bonus ?
  • What is the maximum amount of a deposit bonus?
  • May I play the roulette with bonus money?
  • How can I use a Free bet?
  • How do I participate in 'My promotions'?
  • Can I withdraw also bonuses ?
  • How do I participate in 'My promotions'?

• Loyalty

  • How do I fill in my loyalty meter?
  • When may I select a different loyalty meter?
  • What if my loyalty meter is full?
  • What can I do with the money on my loyalty balance?
  • How can I unlock a loyalty meter?
  • May I transfer points from one loyalty meter to another?

• Special cases per sport

  • What happens if a player forfeits during a tennis competition?
  • What does 'first goal scorer' mean during a football game?

• Info about Napoleon TV

  • What is Napoleon TV?
  • Do you have to pay to watch Napoleon TV?
  • Is there a delay via Napoleon TV?
  • What must I do if Napoleon TV has stopped or is no longer working during that competition?